i-Sight Announces Partnership with Resolution Software of Ireland to Provide Complaint Tracking Software in Europe.
Ottawa, Canada – July 6, 2010 - CEC announced today that it has partnered with Resolution Software of Ireland. The partnership provides CEC with a local presence to service European prospects and customers. Resolution Software provides its clients with solutions to support customer interactions and specializes in helping organizations to manage customer complaints.
"i-Sight is a proven solution for tracking customer complaints and has helped leading European companies like BMW, Mitsubishi and Powell. i-Sight provides actionable reports executives can use to enact change and improve products and services," said Joe Gerard, Vice President at Customer Expressions. "This partnership gives us an opportunity to better serve the European marketplace."
"We’re excited by the opportunity to provide our clients with the i-Sight solution. We have a deep understanding of complaint & investigation handling best practices and local knowledge of the regulatory environment that I believe will provide CEC with an effective sales channel here in Europe." said Niall Griffiths, Director at Resolution Software.
The world of customer service and brand management is rapidly changing. As social networking sites take over as the most popular activity on the Internet, new reputational risks arise. For decades executives have spent millions on PR firms and other brand protection tactics, however, in the age of blogs, Twitter and Facebook the rules of the game have changed. The pace of communications and lack of control over messaging makes for a new and unique challenge.
"Our companies both believe in the power of exceptional complaint management. We’ve entered a new era where transparency and responsiveness are critical to the survival of great brands. Yes, "complaints are gifts" that can be used to improve products and services, but handled poorly complaints can also be time bombs." said Joe Gerard. "Many companies have recently learned just how powerful individual consumers have become. i-Sight provides the tools to respond quickly and mitigate the risks associated with customer concerns."
About CEC
Based in Ottawa, Canada, CEC (www.customerexpressions.com) is a leading provider of web-based complaint tracking software. Customer Expressions has gained an international reputation for best-in-class software to optimize the management of various business processes. The privately held firm provides i-Sight, integrated case management software for investigations, complaint handling, corrective and preventive action management (CAPA Management), and other business processes that require case management.
For further information, please contact:
Joe Gerard, Vice-President, Sales & Marketing
800-465-6089 or media@customerexpressions.com
About Resolution Software
Based in Ireland, Resolution Software (www.resolutionsoftware.ie) is a leading provider of consulting services and solutions related to customer care and support clients across the full spectrum of market verticals. Resolution Software is now CEC’s partner to provide the world class i-Sight complaint tracking software to clients within Europe and to ensure that our European clients are well supported.
For further information, please contact:
Niall Griffiths, Sales Director
ngriffiths@resolutionsoftware.ie
