i-Sight Investigation Software is officially released on a new website by Customer Expressions
Ottawa, February 22, 2007 - Customer Expressions, the leading provider of investigative case management solutions, announced today the launch of its new website www.investigationsystem.com designed to promote the i-Sight Investigation Software.
i-Sight Investigation Software is a web-based case management software that provides a centralized, workflow-driven solution for managing investigations. The software enables organizations to collaborate and share information with customers in real time.
i-Sight can be used to manage all sorts of investigations, including:
- Insurance Fraud Investigations
- Surveillance Investigation Management
- Identity Theft Investigations
- Mortgage Fraud Investigation Management
- Anti-Money Laundering
- Compliance related Investigations
“We have two areas of focus with our new offering for investigative case management. Organizations including banks, insurance companies and others within financial services that need to manage investigations of fraud, identity theft, security related incidents, internal investigations and other compliance related investigations.” said Joe Gerard, VP Sales & Marketing, Customer Expressions.
“Secondly are the companies who generally work for these financial services organizations. Many of our customers are hired by financial services organizations to conduct the actual field investigation work. These companies have the man power to conduct surveillance and gather evidence.”
i-Sight Investigation Software will provide investigative organizations with a cost effective and customizable solution to their case management needs.
Organize and Collaborate
Whether it’s a large team of investigators or a two-person shop, the i-Sight Investigation System delivers the tools you need to easily and effectively manage your caseload.
Centralized Case Information
Easily manage your entire caseload by centralizing case information and sharing it with other investigators, managers or customers.
Manage Key Dates & Milestones
A complete set of easy-to-use tools – including automated reminders, approval notices, inactivity notices and escalations – gives you the power to manage both your caseload and your staff.
Store Electronic & Physical Exhibits
Within each case record you can easily record new exhibits and attach electronic files –audio and video recordings, MS Word documents, etc.
Track & Report Case-Related Expenses
i-Sight makes it easy for employees and managers to keep track of expenses and record the time spent on case-related activities.
Generate Investigation Reports Automatically
Investigators simply click a button to generate an MS Word document that contains a comprehensive chronology of events/activities, the contacts that were made, the evidence that was gathered and the investigators’ recommendations.
“This new division of Customer Expressions will focus entirely on working with investigative organizations” said Joe Gerard, VP Sales & Marketing, Customer Expressions. “Over the last year we’ve seen great interest in our solution from organizations across the United States and Canada, and we’re excited about the launch of this new division.”
For more information please visit www.investigationsystem.com
About Customer Expressions
Based in Ottawa, Canada, Customer Expressions (www.customerexpressions.com) is a leading provider of web-based case management solutions for regulators and enterprises focused on quality assurance and customer service. Customer Expressions has gained an international reputation for best-in-class software that enables managers to improve customer retention and profitability. The privately held firm provides i-Sight, integrated case management software for complaint handling, corrective and preventive action management (CAPA Management), compliance monitoring, and other business processes that require case management.
For further information, please contact:
Joe Gerard, Vice-President, Sales & Marketing
800-465-6089 or media@customerexpressions.com
