Complaint Handling Software for Consumer Services

• Consumer Services

Handle complaints and other feedback

Does your organization manage large volumes of customer calls, emails and inquiries? If so, i-Sight is designed for you. i-Sight can be configured to handle customer complaints and other inquiries. It makes it easy for employees to record and manage cases through to resolution.

i-Sight customer complaint handling software:

• Enables quick entry of new complaints from any channel (web, email, phone, etc.)
• Enables customers to submit inquiries and view updates using web portal
• Uses workflow to assign cases that need follow-up
• Helps you identify training opportunities for service staff
• Eliminates duplication of effort by ensuring only one case per complaint
• Enables staff to efficiently manage tasks, set reminders and due dates
• Provides managers with actionable information (tables, charts, graphs)

Every complaint or inquiry generates a case record. To ensure accountability, complaints and other inquiries that require follow-up are assigned a case owner.

Customer story: complaint handling at ArcLight Cinemas

ArcLight Cinemas, the leading movie theater chain in California, deployed i-Sight on the corporate website to gather customer complaints and feedback. As soon as a complaint is submitted, the customer receives an acknowledgement email and case number. The appropriate Pacific Theatres staff member is then alerted and assigned to achieve a resolution.

Read the ArcLight Cinemas Press Release here.

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