Customer Expressions and Durand Glass Manufacturing Company Featured in Better Process Podcast
Ottawa, Canada – November 27, 2006 – Customer Expressions was recently featured on the Nov. 17 airing of the Better Process Podcast. The daily podcast, hosted by Ken Rayment, focuses on manufacturing news, trends and solutions.
In the approximately 5-minute podcast, Rayment discusses some of the challenges manufacturers face and how Durand Glass met these challenges with Customer Expressions’ i-Sight Corrective Action Software (CAPA) for Quality Management.
Joe Gerard, vice president of sales and marketing at Customer Expressions, discusses how the large manufacturing company moved from a manual, paper-based process for managing customer complaints and safety issues to an automated, centralized process with the software. As a result, the company reduces the number of safety incidents, improves efficiency and enhances customer satisfaction.
Listen to the podcast now at http://www.podcasternews.com/programs/87/better-process-podcast/3185/.
About Customer Expressions
Based in Ottawa, Canada, Customer Expressions (www.customerexpressions.com) is a leading provider of web-based case management solutions for regulators and enterprises focused on quality assurance and customer service. Customer Expressions has gained an international reputation for best-in-class software that enables managers to improve customer retention and profitability. The privately held firm provides i-Sight, integrated case management software for complaint handling, corrective and preventive action management (CAPA Management), compliance monitoring, and other business processes that require case management.
For further information, please contact:
Joe Gerard, Vice-President, Sales & Marketing
800-465-6089 or media@customerexpressions.com
