Civacon Expects Reduced Risk, Returns with i-Sight Quality and Correction Action Software

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Civacon

Challenge

• Civacon stored complaints, return merchandise authorizations and correction action items in three different places.
• The company spent hours each month assembling reports on complaints, RMAs and correction actions.
• Reporting only on a monthly basis did not support swift corrective action.

Solution

• i-Sight Quality and Correction Action Software merges customer issues, RMAs and corrective action items in one place for integrated reporting.
• The customizable software aligns with the company’s workflows, approval processes and notifications.
• Multiple departments across locations can enter issues in the web-based software.

Results

• Civacon can run reports every week in a matter of a few clicks.
• The company has actionable information more often, enabling faster corrective action.
• Improvements will reduce overall complaints, costly returns and risk.

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