i-Sight Help Desk and Enhancement Tracking Software Improves Communication with Worldwide Dealer Network

• Case Studies
• Snapshots

Caterpillar

Challenge

• Needed a single, secure system to collect and manage software bug reports and feedback from Caterpillar dealers, to replace five existing systems
• Lacked a convenient means of analyzing and prioritizing dealer requests
• Wanted a case management system that could be accessed easily from any dealer location around the world

Solution

• Selected i-Sight Help Desk Software, the leading web-based, customizable solution for business processes that require case management
• Dealers around the world can now submit reports and feedback quickly and conveniently
• Caterpillar managers can see at a glance which issues need immediate attention
• Dealers can exchange ideas and best practices, with the assurance that their confidential information is protected

Results

• Improved communication and collaboration among dealers, and between dealers and head office
• Enhanced dealer satisfaction
• Caterpillar managers gain increased insight into dealer concerns and priorities

"i-Sight was designed from the ground up to be easy-to-use and intuitive, requiring only a few minutes of training per staff member who uses the system"

Email this page Print this page

• Related Content