Stonyfield Farm Selects i-Sight Case Management Software to Improve its Handling of Customer Feedback
- Needed an easy-to-use, flexible system for tracking and managing customer feedback
- The existing Access database was slow and difficult to use. Result: consumers and internal staff were spending too much time on the phone. Reports were difficult and time-consuming to generate.
- The existing system was not integrated with the company’s website. Information that was sent in via email had to be manually input into the database.
- Wanted a solution that would complement and support Stonyfield Farm’s mission as socially responsible, caring company
- Selected i-Sight Case Management Software for its flexibility and fast, friendly user interface
- Customized scripting, auto-population of fields and built-in templates ensure that interactions between customers and internal staff flow naturally, with no unnecessary delays or duplication of effort.
- All information is collected in the same database, whether submitted by phone or via the company website.
- Advanced reporting tools allow managers to generate detailed reports with just a few clicks
- Consumer relations staff now handle more calls in less time
- i-Sight allows staff to address customer needs swiftly, professionally and on individual basis
- i-Sight makes it easier to detect patterns and trace the source of consumer questions and concerns
- Reports can be generated on the fly by managers without the need for advanced technical knowledge.
"The bottom line is that i-Sight has enabled our Consumer Relations group to run more efficiently, while providing valuable information to our internal groups in a timely, user friendly format"Email this page Print this page