Valent BioSciences Chooses i-Sight Complaint Management and Corrective Action Software

• Case Studies
• Snapshots

Valent BioSciences

Challenge

• Needed to improve its ability to gather, manage and learn from customer complaints and corrective actions
• Wanted a system that could be adapted easily to fit its existing business and workflow
• The system had to be simple to implement and use across multiple locations

Solution

• Selected i-Sight Corrective and Preventive Action Software
• The system is web-based, so employees in different locations can access it any time, anywhere
• Customized workflow rules ensure that cases are automatically referred to the appropriate people at head office
• The software is hosted, so implementation was fast and easy, with no requirement for additional hardware or on-site system administration

Results

• Increased collaboration across multiple locations and business divisions
• Cases are handled faster and with greater consistency
• Advanced reporting tools enable managers to learn from mistakes, ensure higher quality and continuous improvement

"i-Sight gives us a flexible system that fits into our existing business and workflow."

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