Durand Glass Manufacturing Company, a subsidiary of ARC International Group Durand Glass Manufacturing Proactively Pursues Corrective Action Best Practices with i-Sight Quality & Complaint Management Software

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Durand Glass Manufacturing Company,

Challenge

• The company needed to address corrective action more proactively in four areas: customer complaints, internal processes, safety and supplier issues.
• Tracking issues on various Excel spreadsheets did not support team collaboration and prioritization, or drive ongoing process improvements.

Solution

• i-Sight centralizes all issues and complaints into one user-friendly, web-based system.
• All users have access to accurate, real-time information.
• Customized workflows enforce best practices corrective action.
• Every case moves from step to step within defined timeframes and with necessary approvals until counter measures are implemented.

Results

• Reduces the number of safety incidents by analyzing and following cases through to corrective action.
• Will improve overall efficiency, measured by factors like production yield.
• Lowers the number of customer complaints, thereby enhancing customer satisfaction.

"i-Sight was far and away the best of the solutions we looked at. It is much more user friendly than any of the other systems, and had the critical follow-up and reporting capabilities we need to ensure effective corrective action."

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