Three Minute Quick Tours of i-Sight

• Quick Tours

Flexible, Customizable, Web Based Software

The i-Sight Quick Tours are designed to provide you with a short overview of the software and some of the features that are available.

Below you will find quick tours for each of the i-Sight Solutions:

• i-Sight Service & Complaints
• i-Sight Investigation Software
• i-Sight HR, Employee Relations, Ethics & Compliance Investigation Software
• i-Sight Case Management Software
• i-Sight Call Tracking & Help Desk

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i-Sight Service & Complaint Software

i-Sight Service & Complaints Software enables your team to efficiently resolve every complaint and learn from customer feedback. In this quick tour you’ll see how i-Sight can help your team to:

• Quickly record new complaints
• Manage tasks & set reminders
• Generate template letters
• Maintain a complete history
• Identify Trends

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i-Sight Investigation Software

i-Sight Investigation Software delivers all the tools you need to manage your caseload. The i-Sight electronic case file enables users to:

• Centralize case information
• Manage key dates & milestones
• Store electronic & physical exhibits
• Track & report case related expenses
• Manage review and approval process
• General investigation report automatically

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i-Sight Employee Relations Investigation Software

Your dream solution to manage hr investigations and complaints has arrived. With i-Sight you can quickly distribute cases to the right people, regardless of their location. Case Managers can easily record their notes, manage their tasks and move the case through your process towards closure.

i-Sight Investigation Software delivers all the tools you need to manage your caseload.

Powerful search, dashboards and flexible reporting combined with our on-demand technology offer a complete solution that’s cost effective and easy to implement. The i-Sight electronic case file enables users to:

• Centralize case information
• Manage key dates & milestones
• Store electronic & physical exhibits
• Track & report case related expenses
• Manage review and approval process
• General investigation report automatically

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i-Sight Case Management Software

i-Sight Case Management Software is flexible enough to manage a wide variety of case types. i-Sight is entirely web based, customizable and provides extensive workflow and reporting functionality.

• Manage any kind of case
• Manage tasks
• Record case activity
• Attach documents
• Collaborate
• Report trends

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i-Sight Call Tracking & Help Desk Software

i-Sight Call Tracking & Help Desk Software is a web based solution to centrally track calls from start to finish. Best of all there’s no software to install or maintain. In this quick tour you’ll see how i-Sight enables your team to:

• Quickly record new calls
• Enable users to submit tickets directly
• Auto-assign tickets or use queues
• Measure your performance

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