Underwriters Laboratories Underwriters Laboratories Selects i-Sight Case Management Software to Investigate Counterfeiting

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Underwriters Laboratories

Challenge

• Too much data regarding UL mark counterfeit cases to capture, track and retrieve efficiently.
• Traveling investigators could not log into a secure, centralized system from remote locations.
• UL lacked consistent, easily produced reporting to measure its activities and successes.

Solution

• i-Sight mirrors UL’s investigative process.
• The Web-based software enables investigators and law enforcement personnel to view case information from anywhere in the world.
• All history, data and supporting documents are stored with each case and can be accessed quickly.
• Templates for letters and reports keep outgoing information consistent and are easy to produce.

Results

• The anti-counterfeiting team reduces the time to find needed case information and send required letters or reports.
• The team handles an increasing number of cases without adding staff.
• Alerts and reminders help investigators take next steps in a timely manner.
• UL runs reports on valuable information such as types of cases, volumes, and achievements, aiding decision-making.

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