i-Sight Call Logging Software: Workflow

Process-Driven Call Logging Software

With i-Sight call logging software you aren’t forced to conform to a pre-defined process. We work with you to customize the workflow rules, permissions and approvals to optimize your processes. i-Sight gives you the ultimate in flexibility.

Ensure that your company responds to every incident and issue with i-Sight features such as automatic notifications, case/task assignment, reminders, follow-up tasks and escalations.

i-Sight Call Logging Software: Workflow

Notifications: Create business rules to notify the appropriate person or group(s) each time a new complaint is received
Confirmations: If desired, the system can send a confirmation email to the customer or employee who logged the complaint
Assignments: Create business rules to automatically assign cases and notify the assignee or manually assign cases and notify the assignee
Reminders: Set task or action due dates with reminders
Escalations: Create business rules for escalation notices on overdue cases and actions
Closure Notice: Create business rules to notify individuals or groups of case closure
Approvals: Create notices requesting approvals
Create any other business rule to help optimize your case management process