i-Sight Call Logging Software: Workflow

• Call Tracking & Help Desk
• Workflow
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• Task Management

Process-Driven Call Logging Software

With i-Sight call logging software you aren’t forced to conform to a pre-defined process. We work with you to customize the workflow rules, permissions and approvals to optimize your processes. i-Sight gives you the ultimate in flexibility.

Ensure that your company responds to every incident and issue with i-Sight features such as automatic notifications, case/task assignment, reminders, follow-up tasks and escalations.

i-Sight Call Logging Software: Workflow

• Notifications: Create business rules to notify the appropriate person or group(s) each time a new complaint is received
• Confirmations: If desired, the system can send a confirmation email to the customer or employee who logged the complaint
• Assignments: Create business rules to automatically assign cases and notify the assignee or manually assign cases and notify the assignee
• Reminders: Set task or action due dates with reminders
• Escalations: Create business rules for escalation notices on overdue cases and actions
• Closure Notice: Create business rules to notify individuals or groups of case closure
• Approvals: Create notices requesting approvals
• Create any other business rule to help optimize your case management process

For more information, please call us or join a live demo

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