i-Sight Help Desk & Call Tracking Software: Features

• Call Tracking & Help Desk
• Workflow
• Reports
• Features
• Knowledge Base
• Task Management

Reduce your Support Costs

i-Sight is designed to simplify your processes. You can quickly record calls, notify the right people, find and record the resolution and store it for future reference.

Download the PDF: i-Sight Features at a Glance

i-Sight Call Tracking & Help Desk Software lets you:

• Quickly record new issues
• Easily prioritize cases
• Conveniently assign and re-assign cases and tasks associated with cases
• Create tasks and reminders
• Ensure rapid and consistent resolutions
• Search records
• Document a clear, comprehensive history and audit trail – by case, customer, etc.
• Create attachments for each case
• Enable collaboration by allowing colleagues in various locations to view the same information.

Feature details:

• Quickly record and categorize calls using our proprietary “Capture Wizard.”
• Call scripting: prompt technicians to ask the right questions and ensure that they provide the best answers every time.
• Escalate cases for follow-up manually or automatically using workflow rules.
• Send and receive emails to or from anyone inside or outside your organization.
• Use performance reports to measure technician efficiency (volume by agent, closure rates, average age of case, etc.)
• Create your own reports using our ad-hoc reporting tool.
• Workflow tools enable automatic notification of new cases, reminders of due dates, and escalation of overdue items.

Our experts will work with you to design a process and implement a solution configured to meet the specific needs of your organization. Training is available using a web tutorial to ensure minimal disruption to your operations.

For more information, please call us or join a live demo

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