Manage the Channels of Communication
With i-Sight, you’re in control of your information.
You can enable customers or the public to submit new cases using a secure web form or by sending an email. Or, if you prefer, you can restrict access so that only your employees have the ability to create new cases.
Receipt
- Capture cases from all feedback channels – web form, email, phone, fax and/or regular mail
- Record all relevant information using an unlimited number of customizable fields and pick lists – including case types (complaint, audit, etc.) name of complainant, issue, product/service, etc.
- Decision-tree forms ensure that the necessary information is captured each and every time
- Where possible, forms are designed to auto-fill information, saving time and preventing errors
- Every case received is automatically assigned a case record number
- Integrate i-Sight with your other internal system to enable searches and auto-population of customer or product lists.
For more information, please call us or join a live case management demo
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Case Management Software: Easily record new cases
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