Complaints Management Software for Municipalities

• Municipalities
• Portals

Manage Complaints, Service Requests and Work Orders

Municipalities large and small throughout the United States and Canada have configured the i-Sight complaints management software to handle citizen complaints and work orders regarding services and facilities.

i-Sight complaints management software for municipalities is customized to exactly meet the needs of your department or the entire municipality.

i-Sight Complaints Management Features:

• Quickly record new complaints and requests
• Use portals to enable citizens to submit issues and view updates
• Automatically notify and assign the right department and/or person
• Manage tasks and follow-up items
• Monitor performance in real time
• Share information enterprise-wide
• Retain complete audit trail and complaint resolution history

Complaints & request receipt:

Centrally manage customer complaints and other requests received through any channel. Capture relevant case data such as department, issue, and action required. Every case is assigned a unique case number and can be given a due date to ensure that no issue is overlooked or falls between the cracks.

Complaints & request workflow:

You control the complaints management process. i-Sight workflow rules can easily be configured to:

• Notify the right person or group when a new complaint/ request is generated
• Escalate overdue complaints and tasks
• Respond to each client with an acknowledgment email

Collaboration:

Enable your service team to easily collaborate with one another by ensuring that everyone has access to the full story - a complete history of the complaint and the complaint history of the citizen.

Complaint Findings:

Quickly generate the reports you need – for example, an issue summary for a specified time period or performance history by employee or department. All reports can be printed or exported to PDF or MS Excel.

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Feature List: i-Sight Complaints Management Software
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