i-Sight Case Management System: Workflow

Optimize Your Workflow

Regardless of the kinds of cases you handle, i-Sight is flexible enough to adapt to your processes. i-Sight provides the ultimate in flexibility.

Following are some of the workflow items that our customers frequently request. Of course, with i-Sight it’s easy to implement fully customized workflow rules based on your business requirements.

Workflow

Notifications: Create business rules to notify the appropriate person or group(s) each time a new case is received
Confirmation: If desired, the system can send a confirmation email to the customer or employee who entered the case
Assignments: Create business rules to automatically assign cases and notify the assignee or manually assign cases and notify the assignee
Reminder: Set task or action due dates with reminders
Escalations: Create business rules for escalation notices on overdue cases and actions
Closure Notice: Create business rules to notify individuals or groups of case closure
Create notices requesting approvals
Create any other business rule to help optimize your case management process