i-Sight Service & Complaint Management Reports

• Service & Complaints
• Complaint Handling Tools
• Workflow & Alerts
• Reports
• Features
• Expertise

Actionable Information

Customer complaints and feedback are a goldmine of information that can improve customer retention and profitability. The i-Sight complaint software provides the tools you need to begin learning from the feedback your customers give you every day.

i-Sight includes a world class reporting engine.

Dashboards

Personalized for every individual to increase accountability as they take ownership of their performance through improved visibility.

Report Writing

Simple drag and drop interface, combined with a report creation wizard enables novice users to quickly create and publish professional reports.

Collaboration

Deliver information in a clear and professional report format using one time or scheduled report broadcasts.

Making Dashboard & KPI Reporting Easy

i-Sight’s personalized and interactive dashboard improves business performance at all levels of your organization. The introduction of dashboards allows your business to enhance visibility and allows your users to track KPIs, assign goals, and collaborate and share knowledge.

Dashboards communicate complex information quickly. They translate your corporate data into a rich, graphical presentation using gauges, maps, charts, and other graphics to show multiple results together. Dynamic dashboards also let you drill-through to other data sources and reports for more detail about what the dashboard shows you.

• Monitor customer service performance
• Monitor product and service quality
• Analyze customer issues
• Identify opportunities for corrective and preventative action

Report Writing Made Easy

Organizations need easy to use tools manage their information delivery and analysis needs. Providing your employees with access to real time information is crucial.

i-Sight provides this and more with:

• Simple drag and drop web interface
• Report creation wizards assist novice users
• Quickly publish corporate reports to the web for collaboration

Users can autonomously explore their data and deepen their understanding of the key drivers for your business. Users can start their day reviewing their personalized dashboards, drill down to detailed reports for more information, and then drill to full analysis functionality to uncover the root causes of customer issues.

Drill Down

Users can easily increase the level of detail of a summary report. For example, a user can drill down from a report at the quarter level to month, week or date in a single step.

Collaboration

i-Sight has taken a fresh approach to information delivery by focusing on how people interact.

Scheduling & Broadcast

i-Sight’s multicast module provides the best delivery mechanisms available in reporting today.

Users can choose the basis for report distribution. Through business rules such as data thresholds or simple frequency timings your users can select the most appropriate mechanism to meet their needs. This assists in reducing the amount of non-relevant reports distributed and contribute to your success.

Service & Complaint Management Reporting

• Analyze overall corporate performance (aging reports)
• Report and compare performances by individuals, plants, locations, divisions, etc.
• Generate exception reports showing overdue cases and actions
• Report trends by issue, product/service, region, etc.
• View volume of cases by any parameter
• Filter reports to show specific time frames, product groups, etc.
• Create graphs and charts
• Export reports to PDF or Excel

Start learning from your complaint management and customer service efforts.

More on Performance Reports
More on Trend Reports

More Software Solutions from i-Sight

• Case Management Software
• Incident Tracking Software
• Investigation Software

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