Actionable Information
One of the things that sets successful companies apart is their ability to learn from their customers – and then use that information to ensure continuous improvement. i-Sight lets you easily create reports to gain actionable information about common customer problems. i-Sight is the toolset you need to make the most of the feedback your customers give you every day.
- Monitor resolution time
- Monitor quality
- Prioritize corrective actions
Reporting
- Report overall corporate performance (aging reports)
- Report and compare performances by individuals, plants, locations, divisions, etc.
- Generate exception reports showing overdue cases and corrective actions
- Report trends by issue, product/service, region, etc.
- Filter reports to show specific time frames, product groups, etc.
- Create graphs and charts
- Export reports to PDF or Excel
- Format reports
More on Performance Reports
More on Trend Reports
Corrective Actions Software Reporting Tools
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