Case Notifications & Auto-Assignment

• Case Management
• Investigation Software
• Incident Reporting Software
• Service & Complaints
• Call Tracking & Help Desk
• Quality & Corrective Actions (CAPA)
• On Demand

Intelligent Workflow Rules

i-Sight lets you create business rules to automatically route, and/or assign new cases to the right person or group.

Advantages

• Ensures that no complaints or requests fall between the cracks
• Ensures that cases are referred promptly to the appropriate people for quick resolution
• Improves response time

Case notifications:

You decide how work is distributed. You can create rules to notify people based on your desired criteria, such as case type, product category, issue type, etc.

Auto-assignment:

You may also automatically assign cases based on your desired criteria. Incoming cases will generate an email notice to the “case owner”. The case will remain in a pending status until ownership is confirmed.

Product Overview: i-Sight Case Management Software
Feature List: i-Sight Case Management Software

Email this page Print this page

• Related Content