Case Studies by Solution

Service & Complaints

• US Can
• Stonyfield Farm
• Durand Glass
• North Side Foods
• MedBuy
• Ombudsman for Banking Services and Investments
• American Eagle Federal Credit Union
• General Insurance Ombudservice
• Enbridge
• A.O. Smith
• Eisenhower Medical Center
• Rush University Medical Center
• Greater Toronto Airport Authority
• Triangle Transit Authority
• 407 Express Toll Route
• Tourneau
• ArcLight Cinemas
• Michael's Toyota
• Siemens BT (HR)
• Siemens BT
• Royal Bank of Canada

Investigations

• BrickStreet Mutual Insurance Co.
• Advantage Surveillance, Inc.
• Tropical Surveillance and Investigations
• Investment Dealers Association of Canada
• Financial Crimes Enforcement Network
• Workers Compensation Commission
• West Virginia Insurance Commission
• The TriZetto Group, Inc.

Case Management

• Ombudsman for Banking Services and Investments
• General Insurance Ombudservice
• Mega Assistance
• Investment Dealers Association of Canada
• Financial Crimes Enforcement Network
• Workers Compensation Commission
• West Virginia Insurance Commission

Call Tracking & Help Desk

• Caterpillar
• Stonyfield Farm
• North Side Foods
• American Eagle Federal Credit Union
• Enbridge
• A.O. Smith
• DataPath
• PharmPro
• Greater Toronto Airport Authority
• Triangle Transit Authority
• 407 Express Toll Route
• Tourneau
• Michael's Toyota

Quality & Corrective Action

• US Can
• Durand Glass
• Valent BioSciences