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i-Sight Quality & Corrective Action System (CAPA): Workflow

Process Driven Corrective Action System

i-Sight Quality and Corrective Action (CAPA) system provides the ultimate in flexibility to ensure that the right people are kept fully informed and up-to-date.

i-Sight workflow tools are especially useful in a business with more than one location. Workflow tools facilitate communication among different locations and ensure that everyone is working from the most up-to-date information.

Corrective Action System Workflow

  • Notifications: Create business rules to notify the appropriate person or group(s) each time a new case is received
  • Confirmation: If desired, the system can send a confirmation email to the customer or employee who entered the case
  • Assignments: Create business rules to automatically assign cases and notify the assignee or manually assign cases and notify the assignee
  • Reminder: Set task or action due dates with reminders
  • Escalations: Create business rules for escalation notices on overdue cases and actions
  • Closure Notice: Create business rules to notify individuals or groups of case closure
  • Create notices requesting approvals
  • Create any other business rule to optimize your case management process

For more information please register to join a live demo or visit our pages about your industry: manufacturing, municipalities, government and regulators, insurance and financial services, health care, life sciences, consumer services

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