customer service telephone

How to Deal with Customer Complaints by Telephone

Handling customer complaints by telephone is difficult. Normally, people rely on both verbal and non-verbal cues to signify emotion and understanding. But since customers are unable to see facial expressions and body language when talking on the telephone, verbal communication needs to be solid to compensate this. Listen actively Customer service representatives can compensate for

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angry customer

4 Customer Service Tips for Handling Angry Customers

As much as we like to imagine a world where customers are perfectly understanding of errors and problems that arise while doing business, we know that in the world of customer service this is not the reality. There are a few things you can train customer service staff to do, though, to diffuse anger and

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