Weekly Round Up

Weekly Round Up

This week, we’ve seen plenty of great articles sharing tips on how to supercharge your customer service. To start things off, Ola at Eélan Media shows us an infographic on the power of customer retention and why good customer service is vital to retention and loyalty. She also provides a list of 11 questions to

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Learn From Your Complaints Image

Learn From Your Complaints

Complaints are typically regarded negatively. The thought is that they tarnish the image of companies, they cause headaches while dealing with irate customers and they reveal weaknesses in the business. However, instead of seeing them as a nuisance, embrace complaints and use them as an opportunity for improvement. A positive outlook on complaints leads to

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