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<p>Customer complaints and service contacts are an opportunity to show your clients how important they are. If you exceed their expectations they will be loyal customers for years to come.</p>

<p>i-Sight Service and Complaint Management software is a customizable, web-based <a href="/CEx/CExWeb.nsf/(GetPages)/941474D37A1DFD6B85256FE8004E76EB">case management software</a> solution that will enable your team to:
<ul>
<li class="customer">Collaborate</li>
<li class="customer">Respond quickly and accurately to customer requests</li>
<li class="customer">Quickly enter and prioritize complaints </li>
<li class="customer">Use workflow to assign cases that need follow-up </li>
<li class="customer">Efficiently manage tasks, set reminders and due dates </li>
<li class="customer">Actionable, real-time reports (tables, charts, graphs)</li>
<li class="customer">Identifies opportunities (training, product improvement, etc.)</li>
</ul>
</p>
<p>i-Sight ensures that you track every customer interaction efficiently and accurately, creating a clear, searchable record. </p>

<h3>The i-Sight Service and Complaint Management software lets you:</h3>
<p>
<ul>
<li class="customer">Manage every customer interaction efficiently and professionally</li>
<li class="customer">Ensure that no complaint, service call or inquiry is lost or ignored</li>
<li class="customer">Understand trends with real-time reports and gain actionable information to improve your products or services</li>
<li class="customer">Monitor service quality and performance using metrics such as average time to close cases</li>
</li>
</ul>
</p>

<h2>i-Sight In Plain English - Three Minute Tour</h2>

<p><object width="425" height="344"><param name="movie" value="http://www.youtube.com/v/CfLf1aJszmM?fs=1&amp;hl=en_US&amp;rel=0"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/CfLf1aJszmM?fs=1&amp;hl=en_US&amp;rel=0" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="425" height="344"></embed></object></p>

<p>For more information please register to <a href="/CEx/CExWeb.nsf/RequestDemo?OpenForm">join a live complaint management software demo</a> or visit our pages about your industry: <a href="/CEx/CExWeb.nsf/(GetPages2)/complaint_handling_ISO9000" class="hlinks">manufacturing</a>, <a href="/CEx/CExWeb.nsf/(GetPages2)/complaint_tracking_utilities" class="hlinks">energy & utilities</a>, <a href="/CEx/CExWeb.nsf/(GetPages)/8193AE6734D127A785256FE800692028" class="hlinks">municipalities</a>, <a href="/CEx/CExWeb.nsf/(GetPages)/2508AAEE7F0F46AE85256FE80069E518" class="hlinks">government and regulators</a>, <a href="/CEx/CExWeb.nsf/(GetPages2)/complaint_tracking_insurance" class="hlinks">insurance and financial services</a>, <a href="/CEx/CExWeb.nsf/(GetPages)/ADFB030A2FD3E51085256FE8006AC90D" class="hlinks">health care</a>, <a href="/CEx/CExWeb.nsf/(GetPages)/061BFEE534525D6685256FE8006B2A68" class="hlinks">life sciences</a>, or <a href="/CEx/CExWeb.nsf/(GetPages)/501395D3A5CE7C1E85256FE8006BAE56" class="hlinks">consumer services</a>.</p>
<h2>More Software Solutions from i-Sight</h2>
<p><ul>

<li><a title="incident tracking software" href="http://www.customerexpressions.com/cex/CExWeb.nsf/%28GetPages2%29/incident-

tracking-software">Incident Tracking Software</a></li>
<li><a title="investigation software" href="http://www.customerexpressions.com/CEx/CExWeb.nsf/

(GetPages2)/Investigation_Software">Investigation Software</a></li>

</ul></p>
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i-Sight provides us with a reliable and systematic way of capturing feedback and learning from our mistakes. We now have a much better view of member satisfaction. - Don't include quotation marks
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