Quickly Record New Cases
- Case Management
- Investigation Software
- Incident Reporting Software
- Service & Complaints
- Call Tracking & Help Desk
- Quality & Corrective Actions (CAPA)
- On Demand
Enable Customers to Provide Direct Feedback
Automatically generate cases from:
- Web form on corporate web site
- Incoming emails
- Other integrated systems
When a customer sends an email or completes the capture form, i-Sight automatically generates a case, assigns a case number and date-stamps the entry.
i-Sight case management software uses a capture form to efficiently record relevant case or complaint information. If you wish, you can also publish a capture form on your corporate website. Customer complaints and feedback will then automatically populate the i-Sight system.
- Streamline case entry process
- Increase productivity of existing staff
- Enable customers to directly submit requests
Customized Web Form
Your capture form will record relevant information such as contact information, case type, a description of the issue, the desired action/outcome, a departmental categorization, and any other categories that may be relevant to your business. All category selections are made using customizable pick lists to ensure speedy submission of new cases.
With each new case, the user is guided step-by-step through an intuitive, context-sensitive “wizard” that presents a series of questions and option-answer fields. If the information is not provided as required, instructive error messages are displayed and the user is prevented from continuing the case until the information has been provided or corrected.
Auto-response emails can be deployed to acknowledge customer submissions immediately and to manage expectations regarding your response time.Email this page Print this page