i-Sight Service and Complaint Management Software
Quickly and Consistently Respond to Every Complaint & Inquiry
Customer complaints and service contacts are an opportunity to show your clients how important they are. If you exceed their expectations they will be loyal customers for years to come.
i-Sight Service and Complaint Management software is a customizable, web-based case management software solution that will enable your team to:
- Respond quickly and accurately to customer requests
- Quickly enter and prioritize complaints
- Use workflow to assign cases that need follow-up
- Efficiently manage tasks, set reminders and due dates
- Actionable, real-time reports (tables, charts, graphs)
- Identifies opportunities (training, product improvement, etc.)
i-Sight ensures that you track every customer interaction efficiently and accurately, creating a clear, searchable record.
The i-Sight Service and Complaint Management software lets you:
- Manage every customer interaction efficiently and professionally
- Ensure that no complaint, service call or inquiry is lost or ignored
- Understand trends with real-time reports and gain actionable information to improve your products or services
- Monitor service quality and performance using metrics such as average time to close cases
i-Sight In Plain English - Three Minute Tour
For more information please register to join a live complaint management software demo or visit our pages about your industry: manufacturing, energy & utilities, municipalities, government and regulators, insurance and financial services, health care, life sciences, or consumer services.