Escalate Overdue Cases or Tasks
Our escalation features allow the right people to be notified when a case or action item (task) has not been completed within a pre-defined time period.
Advantages:
- Managers are notified of missed deadlines in real time
- Enhances your ability to meet service level standards
- Identifies weaknesses in real time
Case escalation:
You may manually or automatically assign a due date for every case. If a due date is missed, you may define who is notified, and how much time should elapse before the case is escalated.
Action escalation:
Within a case you may create actions or assign actions to others. Every action carries a due date that, if not met, can trigger escalation.
Product Overview: i-Sight Case Management Software
Feature List: i-Sight Case Management Software
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Escalation Notifications to Ensure Nothing Falls Through The Cracks
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