Escalation Workflow Rules

• Case Management
• Investigation Software
• Incident Reporting Software
• Service & Complaints
• Call Tracking & Help Desk
• Quality & Corrective Actions (CAPA)
• On Demand

Escalate Overdue Cases or Tasks

Our escalation features allow the right people to be notified when a case or action item (task) has not been completed within a pre-defined time period.

Advantages:

• Managers are notified of missed deadlines in real time
• Enhances your ability to meet service level standards
• Identifies weaknesses in real time

Case Escalation:

You may manually or automatically assign a due date for every case. If a due date is missed, you may define who is notified, and how much time should elapse before the case is escalated.

Action Escalation:

Within a case you may create actions or assign actions to others. Every action carries a due date that, if not met, can trigger escalation.

Product Overview: i-Sight Case Management Software
Feature List: i-Sight Case Management Software Latest News Sitemap

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