Add New Cases Through Multiple Channels
- Case Management
- Case Management Tools
- Adding Cases
- Alerts & Workflow
- Customer Story
Integrated Case Management Software
i-Sight is a web-based case management software solution that offers a variety of ways to add new cases.
Integration with Existing Systems
Many of our clients already have other systems acting as the entry point for new incidents or cases. We've integrated with most of the major systems providers to ensure that information recorded in another system can be automatically passed through to i-Sight. This sort of integration means that new cases are instantly funneled into i-Sight and placed in the New Cases Queue. A manager can review the details and decide how to proceed.
Send Emails to i-Sight
Many teams operating without an enterprise case management solution rely heavily on email. Employees send emails into shared folders where they're reviewed to determine the next steps. i-Sight enables you to keep that process - you don't even have to change the email address being used. These emails simply get redirected to i-Sight and a new case is automatically generated.
Internal Intake Form on an Intranet
i-Sight is web based software and uses a web form to record new cases. Many of our clients place a simple referral form on their intranet or vendor/ customer portal. This is an easy way to collect feedback or new case referrals, and you decide what information to ask for.
External Intake Form on a Website
Just like putting a intake form on your intranet, you can also make one available through your website. Many of our clients use this to collect feeback directly from customers, while other use it to gather anonymous referrals related to employee misconduct.
For more information, please call us or join a live case management demo