All the tools you've dreamed of
Managing complaints and customer service requests all day can be stressful. Give your team the complaint management tools they need to perform at their best and consistently exceed customer expectations. i-Sight makes it easy to create and search cases, create tasks and communicate across the enterprise.
Complaint Management Software:
- Easily view your customer service cases and actions
- Search and view open customer complaint cases/actions for the entire organization, your location/department, by individual responsible, etc.
- Complete customer histories are available in real time from anywhere
The "Case Record" captures all case information related to a complaint. It makes it easy to:
- Maintain centralized customer information
- Record investigation notes
- Create actions/tasks with due dates and reminders
- Assign actions to other individuals with due dates and reminders
- Create and send emails from within a case record
- Use template letters
- Record resolution provided to customer
- Create follow-up actions/tasks
- Track time and cost
- Generate corrective actions
- Track requests for defective product samples
- Keep clear audit trail or history of actions on a case
- Attach documents of any kind
For more information please register to join a live demo or visit our pages about your industry: manufacturing, municipalities, government and regulators, insurance and financial services, health care, life sciences, consumer services
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