i-Sight Customer Complaint Handling Software
All the complaint handling tools you've dreamed of
Handling customer complaints and service requests all day can be stressful. Give your team the complaint handling tools they need to perform at their best and consistently exceed customer expectations. The i-Sight complaint software makes it easy to create and search cases, create tasks and communicate across the enterprise.
Complaint Handling Software:
- Easily view your customer service cases and actions
- Search and view open customer complaints for your location/department, by individual responsible, etc.
- Quickly view all outstanding tasks
- Complete customer histories are available in real time from anywhere
The "Case Record" captures all case information related to a complaint. It makes it easy to:
- Maintain centralized customer information
- Record investigation notes
- Create actions/tasks with due dates and reminders
- Assign actions to other individuals with due dates and reminders
- Create and send emails from within a case record
- Use template letters
- Record resolution provided to customer
- Create follow-up actions/tasks
- Track time and cost
- Generate corrective actions
- Track requests for defective product samples
- Keep clear audit trail or history of actions on a case
- Attach documents of any kind
For more information please register to join a live complaint handling software demo or visit our pages about your industry: manufacturing, energy & utilities, municipalities, government and regulators, insurance and financial services, health care, life sciences, or consumer services.