Centralize and Share Information
Provide your team with the case management tools they need to improve productivity and work more effectively. Easily search cases, create tasks and communicate across the enterprise to ensure that everyone is on the same page.
Case Management Tools
- Easily view your cases and actions. Also view open cases/actions for the entire organization or by location/department, individual responsible, etc.
- Search historical case records
- Group or link multiple cases into parent/child relationships
The “Case Record” captures all case information related to a case.
i-Sight case management tools let you easily:
- Record investigation notes
- Create actions/tasks with due dates and reminders
- Assign actions to other individuals with due dates and reminders
- Create and send emails from within a case record
- Use template letters
- Record investigation findings and/or the resolution provided to customer
- Create follow-up actions/tasks
- Track time and cost
- Generate corrective actions
- Track requests for defective product samples
- Keep clear audit trail or history of actions on a case
- Attach documents of any kind
For more information, please call us or join a live case management demo
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