SaaS Case Management Software – On Demand

• On Demand
• Security and Reliability

Deployed Quickly, Reliable, Integrated, Scalable and Lower Cost

i-Sight is web-based case management provided as a hosted service. This eliminates complexity, ensures faster implementation and saves you money because there is no software to install on servers or desktops. Users require only a browser connected to the Internet to use all of the functionality within the system.

Lower cost than traditional software:

As companies demand predictability and accountability for the cost of purchasing, deploying, and maintaining IT products and services, Total Cost of Ownership has become a popular decision-making tool.

In the past, many companies planned only for up-front costs of applications. Unfortunately, they then became overwhelmed by the never-ending costs of implementation, IT support, application upgrades, OS upgrades, network troubleshooting, backups, and server management.

Microsoft, for one, estimates the initial hardware and software costs to be only one-quarter of the total cost of ownership.

Quick implementation

i-Sight is a hosted application that runs entirely through an Internet browser, which eliminates the need to install special software on either desktops or servers. Result: an extremely fast implementation schedule. Most of our clients are live within eight weeks.

No IT resources required

In a world of shrinking budgets, it’s reassuring to know that no IT resources are required to implement the i-Sight solution. Nor do you need to maintain it on an ongoing basis. Instead, our technical staff will configure your system and ensure it is available 24-7.

No hardware required

Your organization will not need to purchase a single new piece of hardware to enjoy the benefits of the i-Sight solution. The only thing your users require to take advantage of the full system functionality is a desktop or laptop computer running any standard web browser.

Service Level Guarantee (99.99% availability)

Our record speaks for itself when it comes to availability of your application. In over five years of providing hosting services, we have never experienced downtime of more than five minutes during business hours. In fact, in 2003 and 2004 there was not a single downtime event during business hours. With a completely redundant infrastructure, we guarantee your system will be available when you need it.

Unlimited technical support

At Customer Expressions, we understand that support is crucial to your success. Our clients can call our technical support hotline and get immediate answers to their questions or problems. In 2003 and 2004 we responded to every inquiry the same day. What’s more, 95% of those problems were resolved that same day.

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