Actionable Information
Customer complaints and feedback are a goldmine of information that can improve customer retention and profitability. i-Sight is the toolset you need to begin learning from the feedback your customers give you every day.
- Monitor customer service performance
- Monitor product and service quality
- Analyze customer issues
- Identify opportunities for corrective and preventative action
Customer story
One of the world’s largest manufacturers of aerosol cans, paint cans and other metal containers chose i-Sight to help improve the quality of its customer service and complaint tracking. i-Sight gave them the capabilities they needed to improve response time, identify problems in the manufacturing process, reduce labor costs and dramatically enhance customer satisfaction. The result: a return on investment that exceeded 400 per cent. Read the case study.
Service & Complaint Management Reporting
- Analyze overall corporate performance (aging reports)
- Report and compare performances by individuals, plants, locations, divisions, etc.
- Generate exception reports showing overdue cases and actions
- Report trends by issue, product/service, region, etc.
- View volume of cases by any parameter
- Filter reports to show specific time frames, product groups, etc.
- Create graphs and charts
- Export reports to PDF or Excel
- Format reports
Start learning from your complaint management and customer service efforts.
More on Performance Reports
More on Trend Reports
i-Sight Complaint Management Software Reporting Features
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