Call Tracking System with Real Time Reporting
Measure Performance, Quality and Workload
Customer calls and feedback are a goldmine of information that can improve customer retention and profitability. i-Sight is the toolset you need to begin learning from the feedback your customers give you every day.
i-Sight includes a world class reporting engine.
Personalized for every individual to increase accountability as they take ownership of their performance.
Simple drag and drop interface, combined with a report creation wizard enables novice users to quickly create and publish professional reports.
Deliver information in a clear and professional report format using one time or scheduled report broadcasts.
Making Dashboard & KPI Reporting Easy
i-Sight’s personalized and interactive dashboard improves business performance at all levels of your organization. The introduction of dashboards allows your business to enhance visibility and allows your users to track KPIs, assign goals, and collaborate and share knowledge.
Dashboards communicate complex information quickly. They translate your corporate data into a rich, graphical presentation using gauges, maps, charts, and other graphics to show multiple results together. Dynamic dashboards also let you drill-through to other data sources and reports for more detail about what the dashboard shows you.
- Monitor customer service performance
- Monitor product and service quality
- Analyze customer issues
- Identify opportunities for corrective and preventative action
Report Writing Made Easy
Organizations need easy to use tools manage their information delivery and analysis needs. Providing your employees with access to real time information is crucial.
i-Sight provides this and more with:
- Simple drag and drop web interface
- Report creation wizards assist novice users
- Quickly publish corporate reports to the web for collaboration
Users can explore the data and deepen their understanding of the key drivers for your business. Users can start their day reviewing their personalized dashboards, drill down to detailed reports for more information, and then drill to full analysis functionality to uncover the root causes of customer issues.
Users can easily increase the level of detail of a summary report. For example, a user can drill down from a report at the quarter level to month, week or date in a single step.
i-Sight has taken a fresh approach to information delivery by focusing on how people interact.
Scheduling & Broadcast
i-Sight’s broadcast module provides the best delivery mechanisms available in reporting today.
Users can choose the basis for report distribution. Through business rules such as data thresholds or simple frequency timings your users can select the most appropriate mechanism to meet their needs. This assists in reducing the amount of non-relevant reports distributed and contribute to your success.
Call Tracking System Reporting
- Analyze overall corporate performance (aging reports)
- Report and compare performances of individuals
- Generate exception reports showing overdue cases and actions
- Report trends by issue, product/service, region, etc.
- Filter reports to show specific time frames, product groups, etc.
- Create graphs and charts
- Export reports to PDF or Excel
- Automatically broadcast reports via email
Start learning from your complaint management and customer service efforts.Email this page Print this page