Quality & Corrective Action Software Portals
- Quality & Corrective Actions (CAPA)
- Collaboration Tools
- Workflow & Alerts
- Regulated Industries
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Portals enable direct communication with your suppliers and customers.
Portals enable external customers to submit problems using a secure web form on your website or intranet. We customize the portal to your requirements, so everything works exactly the way you want it to. Customers who submit a problem over the web can be provided with an automatic acknowledgement that contains the case number and a unique password that will enable them to login and access status updates posted by your employees.
Internal employees working on the resolution are able to post "Action" items to customers, providing ongoing updates. To do this they simply create an action within the case record and record it as a "Public" action type.
In a Business-to-Business environment, you can establish key clients as users within the software. This "Customer" access level will ensure that the customer can view all outstanding items from one report, and can access a historical record of their cases.
Corrective actions can also be communicated to suppliers using an i-Sight portal. When defective parts or shipments are received, simply complete the CAPA web form. i-Sight will automatically notify the right supplier, who can login and update the corrective action file.
For more information please register to join a live demo or visit our pages about your industry: manufacturing, municipalities, government and regulators, insurance and financial services, health care, life sciences, consumer services.Email this page Print this page