Customer Expressions Announces Record Sales of Case Management Software in 2003
Ottawa, January 15, 2004 - Customer Expressions announced today a doubling of new sales and revenue in 2003 compared to the previous year. The company, which provides the i-Sight case management software to manufacturers, service organizations and regulators, announced that two Fortune 500 clients, along with 10 others, chose i-Sight during the final month of 2003.
With the addition of these new customers, the privately held company has further solidified its leadership position in the market for case management software. “This year’s results are a testament to our focus on providing the best software for complaint handling, management of corrective and preventive actions (CAPA), and other business processes that require case management software,” said Joe Gerard, Vice President of Sales & Marketing. “Every member of our team deserves to share in this success. This year our service group responded to 95 per cent of our customer inquiries within a day. At the same time, our development group released i-Sight Team Edition, a new reporting tool, and customer/ supplier portals. We are also pleased to report that our technical group achieved 100 per cent up-time throughout 2003 for every hosted system.”
Gerard noted that the entire i-Sight family of products has contributed to the company’s recent rapid growth. The flagship i-Sight complaint handling system is now used by some of the largest utilities in New Jersey and Canada, and is gaining traction in the consumer services sector with the addition of Pacific Theaters, which operates more than 30 theaters in California. Among other benefits, the web-based complaint handling system makes it easy for organizations with multiple, dispersed locations to keep everyone on the same page.
Another member of the i-Sight product family, i-Sight Corrective and Preventive Action (CAPA) Management Software, also helped boost the bottom line. H.J. Heinz began to use i-Sight corrective action software this year with great success.
“The key for us has been to provide flexible and reliable corrective action software and to back it up with great customer service,” Gerard said. “That gets clients excited to share their own success story with friends and colleagues.” He added that Customer Expressions uses its own case management software to ensure that all customer inquiries are dealt with promptly and efficiently.
Added Gerard: “We have worked hard to develop a product and hosting infrastructure that addresses the needs of leading organizations operating in multiple locations, with specific workflow requirements. With so many leading organizations choosing i-Sight over the alternatives, it is safe to say that we are on the right track.”
About Customer Expressions
Based in Ottawa, Canada, Customer Expressions(www.customerexpressions.com) is a leading provider of web-based case management solutions for regulators and enterprises focused on quality assurance and customer service. Customer Expressions has gained an international reputation for best-in-class software that enables managers to improve customer retention and profitability. The privately held firm provides i-Sight, integrated case management software for complaint handling, corrective and preventive action management (CAPA Management), compliance monitoring, and other business processes that require case management.
For further information, please contact:
Joe Gerard, Vice-President, Sales & Marketing
800-465-6089 or firstname.lastname@example.org