Allstate Improves Reporting Accuracy And Maintains Case Confidentiality With i-Sight Case Management Software

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Allstate

Challenge

• Corporate conduct data was housed in four separate databases.
• Quarterly reporting required manual collection and analysis, requiring a week.
• Allstate needs detailed reporting while maintaining the confidentiality of individual cases.
• The company must analyze cases to plan communication and education efforts.

Solution

• i-Sight provides customizable workflows and automation based on case type and geography.
• HR and security professionals access cases based on their specific permission levels.
• All data is housed in one, web-based, continuously updated system.
• Reports show types, geography, timeframes and resources assigned on cases.

Results

• Allstate ensures case confidentiality and extensive reporting.
• The group can attribute resources to cases, and better plan and budget for the future.
• Enterprise Business Conduct analyzes data for trends and responds with education and Communication to reduce future cases.
• Quarterly reporting will take an estimated half a day, instead of a week.

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