Workers Compensation Commission

WCC Case Study

Challenge

• Needed a single, easy-to-use investigation management system to replace three separate reporting systems that had been used by staff in different offices
• Wanted a system that would improve communication and collaboration among investigators and legal experts
• Wanted to make it easier for members of the public to report suspected cases of fraud and abuse

Solution

• Selected i-Sight Investigation Management Software for its flexibility, customizability and ease of use
• i-Sight makes it easy for investigators and other officials to record their activities and the time they spend working on a case
• As various workflow milestones are reached, i-Sight automatically generates template letters and emails to relevant recipients
• Automatic alerts ensure that no case is overlooked or ignored

Results

• i-Sight strengthens the commission’s enforcement capabilities by enabling staff to more effectively uncover cases of insurance fraud and prosecute those responsible
• i-Sight also provides a convenient way for the commission to track and monitor court-ordered restitution and repayments
• Managers benefit from enhanced reporting abilities and improved oversight of the investigative and enforcement process

"i-Sight case management software allows us to manage our system, our people and our performance much more effectively than ever before."

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