Leading Florida Agency Implements i-Sight Investigation Software to Improve its Handling of Insurance Fraud Cases
Tropical Surveillance and Investigations
- Needed a reliable way of tracking and managing a growing caseload of insurance and workers’ compensation fraud investigations
- Wanted the benefits of a sophisticated case-management system without the expense of installing special hardware and software, and without the need for onsite IT support
- The system had to be secure in order to protect sensitive client and case-related information
- Selected i-Sight Investigation Software Case Management Software for security, ease-of-use and flexibility
- i-Sight gives Tropical Surveillance and Investigations the tools it needs to efficiently manage its growing caseload
- The i-Sight software is hosted and managed remotely, eliminating the costs and administrative hassles associated with traditional client-server software.
- Bank-level security ensures that only authorized staff have access to sensitive private information
- Investigators can access the system from home or on the road to update case information, record evidence, etc.
- Faster and easier communication between investigators and managers
- No more worrying about cases that might “fall between the cracks” – automatic reminders and escalation notices ensure that nothing is overlooked
- Written reports are produced in far less time, with greater detail and accuracy
- Clients benefit from higher service quality and faster turnaround times
“My special investigative unit manager told me the other day that she couldn’t live without i-Sight.”
— J.C. Dominguez, Director, Tropical Surveillance