Leading Insurance Investigation Company uses i-Sight Investigation Software to Streamline Case Management, Increase Client Satisfaction and Repeat Business

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Advantage Surveillance, Inc

Challenge

• With five offices, Advantage Surveillance needed to centralize case information, eliminate duplicate manual entry and streamline report creation.

Solution

• i-Sight Investigation Software serves as a single location for case information for investigations, managers and clients.
• Investigators in the field enter information once, and it is available to all parties involved in a case.
• At the push of a button, managers create reports customized for each client.

Results

• Managers free at least 15-20 percent of their time by not having to create reports manually, so each manager handles more cases.
• The company delivers evidence and results to clients more quickly.
• More efficient case management lowers costs.
• More responsive, quality service increases repeat business and revenue.

“With i-Sight, we are more efficient and get results to clients more quickly, giving us an advantage over the competition. i-Sight will be a revenue generator as our service quality goes up, resulting in more business from existing clients.”
— Will Gregory, President, Advantage Surveillance

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