NorthernBridges Uses i-Sight Incident Reporting Software to Improve the Lives of its Members

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NorthernBridges

Challenge:

• Multiple database systems for recording information was inefficient
• Care workers needed to return to the office to input information
• NorthernBridges needed timely reporting to meet contractual obligations with the State of Wisconsin
• The company needed advanced analytics to allow a proactive approach to incident prevention

Solution:

• Care workers can log incidents into the system from any location with an internet connection
• i-Sight provides immediate notification of quality managers when an incident is logged into the system
• Deadlines are tracked in i-Sight and notifications ensure timely reporting to the State of Wisconsin
• Advanced analytics allow detailed reporting and cause analysis

Results:

• Care workers save time allowing them to pay more attention to member care
• NorthernBridges is able to meet contractual deadlines with the State of Wisconsin
• Quality managers can review incidents and examine trends through advanced reports
• Better prevention saves the company money and improves quality of life for members

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