Vectren Corporation

Vectren Streamlines Customer Service & Complaint Tracking Best Practices with i-Sight Service & Complaint Software

Vectren Corporation

Opportunity:

• Vectren’s previous issue management system consisted of an electronic document storage application and manual workflow tracking and reporting.

Solution:

• i-Sight Service and Complaints is a Web-based, customizable application with quick implementation and simple ongoing maintenance.
• Standard and custom reporting allows the team to keep up with daily activity and analyze trends.
• i-Sight offers the flexibility to handle three utility divisions and requirements for two state commissions.

Expected Results:

• Simplify the workflow and reporting processes related to state commission timeframes and internal and external guidelines.
• Lower the number of repetitive issues by identifying root causes sooner.

"With i-sight, we expect a consistent process to reduce issue resolution time and streamline the identification of causes through analysis and reporting." — Becky Brann, Customer Relations Manager

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