Complete Solution for the Food & Beverage Industry
Fast Service. High Quality
i-Sight Customer Service & Complaint Software is a unique, on-demand solution for food & beverage companies. The i-Sight system is designed to help you provide high-quality products and back them up with world-class customer service. This includes compliance with new procedures related to HACCP and ISO-22000, and ensuring rapid response to customer concerns.
A Complete Solution for Service & Quality
i-Sight provides a complete solution for an enterprise-level quality and customer service program. Customer service requests and complaints are easily recorded and managed. i-Sight also makes it easy for the quality team to investigate quality issues and manage both internal and external corrective actions.
Speed and efficiency are the keys to providing exceptional customer service. i-Sight uses call scripting, workflow and an intuitive web-based interface to improve agent productivity and minimize training. Agents quickly record requests that are resolved on first contact, while escalating others that require a more detailed response.
Escalated requests are automatically routed to the appropriate person or group for resolution. With i-Sight, users can:
- Use letter and/or email templates to improve communication
- Manage reminders
- Record findings
- Track resolution costs (coupons, etc.)
Manage Corrective Actions
Managers within the food and beverage industry are constantly challenged to improve quality while decreasing costs. To achieve results, you need a quality management solution that enables collaboration, speeds resolution and provides up-to-the-minute reports. i-Sight is a web-based and workflow-driven solution that is customized to meet your company’s precise requirements.
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