Consumer Complaint Tracking Software
Faster Service. Higher Quality
i-Sight is changing the way companies build customer loyalty by enabling them to respond to issues faster and more effectively than ever before. Consumer complaints don’t just represent a risk to your brand or a potential lawsuit. They offer valuable opportunities to build lasting relationships, and to take advantage of customer feedback to improve your products and services.
Customers who take the time to complain or provide product feedback are often doing your business a favor. Respond properly, and you can transform a customer into an evangelist.
Improve Agent Productivity
i-Sight is a complete solution that enhances your agents’ ability to respond quickly and provide accurate information to your customers. It increases productivity by ensuring that all necessary information is readily available. With i-Sight, agents can quickly record new cases, access their open files and tasks, generate template emails and letters, attach documentation and review case histories.
Assignment & Workflow
The key to efficient service is to ensure that the right person or group is notified promptly of new requests. i-Sight uses workflow to segment cases and notify the appropriate people.
Improvement starts with understanding. With i-Sight dashboard reporting, managers can quickly view compliance with service standards and identify emerging trends. Using i-Sight’s advanced ad-hoc reporting tool, you can also create your own reports by product, plant or any other parameter.
Customization & Integration
Every company is unique. i-Sight is a powerful solution that can customized to fit your exact requirements, with unique field names, workflow rules, access levels, reports and more.
Integration with your product codes and customer lists has never been easier. Save time by eliminating needless data entry and use i-Sight web services to automatically retrieve product and customer data from your existing systems.Email this page Print this page