Quality & Corrective Action System

• Food & Beverage
• Consumer Complaints
• Corrective Actions
• HACCP

Paperless CAPA has arrived.

In the food and beverage industry, brand reputation, risk management and overall corporate success depend on high-quality products and service. Automation and collaboration are essential to manage corrective and preventive actions quickly and effectively. i-Sight provides food and beverage companies with the broad enterprise-wide reach they need to develop and implement corrective action plans.

Capture the Problem

i-Sight makes it easy for authorized employees to launch new CAPA investigations. The i-Sight intake form is configured uniquely for your business, enabling staff to record all relevant information, such as a description of the problem, location and other details.

Workflow

i-Sight’s customized workflow rules ensure that no problem or corrective action falls between the cracks. Stay on top of issues by using workflow to notify and remind all appropriate personnel of new cases, as well as upcoming or missed deadlines, review requests, etc.

Plan and Launch the CAPA Investigation

Investigating the root cause of a problem and identifying the appropriate corrective action can be a challenge. i-Sight provides the tools you need to:

• coordinate resources
• track deadlines
• ensure accountability

The corrective action owner can develop milestones or tasks and assign them to the desired parties. Each task owner is notified by email of his or her responsibility. If tasks aren’t completed on time, the corrective action owner is immediately notified and can take appropriate action.

Verification & Closure

Once an action plan has been approved and specific tasks assigned, all staff involved in the case can record their findings and progress in the centralized i-Sight corrective action file. At any time, managers can view an updated case history and all the outstanding tasks. As tasks are completed, managers are invited to review and approve them. Once the entire action plan has been completed, you can close out the file.

Trend Reporting

i-Sight’s powerful reporting tools enable you to quickly compare locations, business units, action types, and any other relevant parameter. Quickly create graphical reports or export your reports to MS Excel.

Benefits of the i-Sight Quality & Corrective Action System for the Food & Beverage Industry

• Accelerate the corrective action cycle time
• Quickly record corrective and preventive actions
• Meet ISO & HACCP guidelines for managing CAPA
• Improve communication across the enterprise
• Centralize CAPA action planning
• Effectively manage milestones and key dates
• Automate reminders and other alerts
• Identify and understand trends
• Continuously improve products and processes

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