West Virginia Insurance Commission Fraud Unit

WVIC Case Study

Challenge

• Traditional paper-filing system made it difficult to log and manage growing volume of fraud investigations
• Investigators were spending too much time typing up reports
• Senior officials needed a way to effectively monitor ongoing investigations
• Wanted a system that would enable staff to communicate and collaborate easily, whether they were at home, in the office or on the road

Solution

• Selected i-Sight Investigation Management Software for anytime, anywhere access to critical information
• Customized workflow rules and automatic alerts keep supervisors fully informed and ensure that cases receive prompt attention
• Ease-of-use ensures minimal training time for new employees

Results

• Sophisticated tracking and case management tools make it easier to detect insurance fraud and prosecute those responsible
• Written reports are produced in far less time, with greater accuracy
• Managers benefit from enhanced supervisory capabilities

"Anyone who manages a large volume of cases would be interested in a system like this"

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