Tropical Surveillance and Investigations

Tropical Surveillance Case Study

Challenge

• Needed a reliable way of tracking and managing a growing caseload of insurance and workers’ compensation fraud investigations
• Wanted the benefits of a sophisticated case-management system without the expense of installing special hardware and software, and without the need for onsite IT support
• The system had to be secure in order to protect sensitive client and case-related information

Solution

• Selected i-Sight Investigation Software Case Management Software for security, ease-of-use and flexibility
• i-Sight gives Tropical Surveillance and Investigations the tools it needs to efficiently manage its growing caseload
• The i-Sight software is hosted and managed remotely, eliminating the costs and administrative hassles associated with traditional client-server software.
• Bank-level security ensures that only authorized staff have access to sensitive private information
• Investigators can access the system from home or on the road to update case information, record evidence, etc.

Results

• Faster and easier communication between investigators and managers
• No more worrying about cases that might “fall between the cracks” – automatic reminders and escalation notices ensure that nothing is overlooked
• Written reports are produced in far less time, with greater detail and accuracy
• Clients benefit from higher service quality and faster turnaround times

“My special investigative unit manager told me the other day that she couldn’t live without i-Sight.” — J.C. Dominguez, Director, Tropical Surveillance

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