Easily Manage Your Employee Relations Investigations
Your dream solution to manage hr complaints and investigations has arrived. With i-Sight you can quickly distribute cases to the right people, regardless of their location. Case Managers can easily record their notes, manage their tasks and move the case through your process towards closure.
Powerful search, dashboards and flexible reporting combined with our on-demand technology offer a complete solution that’s cost effective and easy to implement.
Web Based: Access your files in real time from anywhere, anytime.
Alerts: Notify the right people of new cases and overdue items.
Centralized: All the case details are recorded in one central file, and accessed from anywhere through a browser.
Task Management: Easily set reminders, record notes, generate emails or letters and attach files to the case.
Dashboards: Access real time information about trends and performance.
Capture the Problem
The i-Sight solution is configured uniquely for each business and/or workplace, allowing you to quickly and accurately record all relevant information -- including a description of the problem, location and other details.
In most deployments, the first step is to provide every employee with the means to report irregularities and potential abuses using a simple, intuitive web form that ensures anonymity. Often these referrals will be placed in a queue until someone is able to review the file and determine if an investigation is required.
Another potential intake channel is through your Legal, HR, ER, Loss Prevention or other internal departments. Again, new cases are captured by staff using a simple online intake form.
Workflow
Once a new case is entered, customized workflow ensures that the appropriate parties are notified. Typically this is done through an automatic email alert -- recipients simply click a link to view and manage the case details.
Investigate and Develop a Plan
Investigating employee relations cases can be complicated, and may involve many parties. i-Sight provides the tools your company needs to coordinate the appropriate resources, track deadlines, manage review processes and ensure accountability. From within a case file, the owner of the file is able to develop milestones or tasks and assign them to the desired parties. Each task owner is notified by email of his or her responsibility. If tasks aren’t completed on time. the case owner is automatically notified and can take appropriate action.
Approval & Closure
i-Sight enables each person involved in the investigation to record his or her progress and findings in the central case file. At a glance, managers can review the case status and all outstanding tasks. As tasks are completed, managers are notified and can approve them. Once the entire action plan has been completed, the manager simply closes out the file.
Trend Reporting
Organizations that rely on i-Sight understand that benchmarking leads to improved results. i-Sight's built-in reporting tools enable you to quickly compare locations, business units, action types, and any other parameters of interest.
Benefits of the i-Sight Investigation Database for Employee Relations and HR:
- Accelerate the case resolution cycle time
- Quickly record new cases
- Meet regulatory and legal guidelines
- Improve communication across the enterprise
- Centralize case information
- Effectively manage milestones and key dates
- Automate reminders and other alerts
- Identify and understand trends
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