Designed for Manufacturing & Customized for Your Company
Customer complaints are a fact of life in any business, but tracking and managing those complaints effectively can give your organization a significant competitive advantage.
i-Sight provides an out-of-the-box solution that can be customized to suit your exact requirements.
Improve Collaboration
i-Sight is a secure, web-based solution that enables you to share information across the entire organization. You decide who should have access to the i-Sight system. After that, authorized employees can access the complaint-tracking system from anywhere, using only a standard web browser.
Easily Record New Complaints
Regardless of how customers contact your organization, i-Sight enables your staff to record new complaints quickly and accurately. Most manufacturers already use some kind of form to track complaints. i-Sight lets you configure a fully customized web form to categorize and record complaint details. If desired, you can also include a web form on your website or intranet to enable customers to submit complaints directly to the i-Sight system.
Notify the Right People
With i-Sight, you’re in control. If you wish, i-Sight can send an email notification each time a new complaint is received – ensuring that the right people are kept in the loop. Email alerts can be used for:
- Reminders
- Inactivity alerts
- Task assignments
- Review requests
- Closure requests
Within i-Sight you can create and modify workflow rules to meet your evolving needs.
Root Cause Analysis and Continuous Improvement
World-class manufacturing companies analyze complaint trends to identify opportunities for improvement. i-Sight makes it easy to identify emerging trends quickly, and even gives you the ability to manage improvement projects.
Graphical reports can be exported to Excel or downloaded as PDFs, enabling you to share up-to-the-minute information with your executive team. The ad-hoc reporting tool lets you create custom reports that highlight any area of interest.
i-Sight reports can then be fed back into your organization to improve product design and manufacturing processes – helping you deliver superior quality every time.
Benefits of i-Sight Complaint Handling Software for Manufacturers:
- Quickly record new customer complaints
- Ensure acknowledgement of every complaint
- Meet ISO guidelines for complaint tracking
- Maintain a complete record of every complaint
- Centralize complaint details
- Share information across the enterprise
- Effectively manage milestones and key dates
- Report on trends
- Take advantage of customer feedback to continuously improve products and service
- Identify the root causes of complaints
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