Intelligent Workflow Rules
i-Sight lets you create business rules to automatically route, and/or assign new cases to the right person or group.
Advantages
- Ensures that no complaints or requests fall between the cracks
- Ensures that cases are referred promptly to the appropriate people for quick resolution
- Improves response time
Case notifications:
You decide how work is distributed. You can create rules to notify people based on your desired criteria, such as case type, product category, issue type, etc.
Auto-assignment:
You may also automatically assign cases based on your desired criteria. Incoming cases will generate an email notice to the “case owner”. The case will remain in a pending status until ownership is confirmed.
Product Overview: i-Sight Case Management Software
Feature List: i-Sight Case Management Software
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i-Sight Case Notifications and Automatic Assignment Workflow
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