Export, Graph, PDF
Trend reports give you actionable real time information that comes from data stored within the case records. This group of reports displays information regarding the content of cases, complaints and their resolutions.
Advantages:
- Keeps you informed of the most common customer complaints/ requests
- Helps you understand the costs associated with various case types
- Identifies potential training opportunities
- Ensures that you can quickly identify and prioritize areas for corrective action
- With trend reports, you can easily compare the volume of complaints generated by location, division, department, etc.
Features:
- Quickly create polished management reports (charts, graphs, etc.)
- Export reports to PDF or Excel
Examples include a report showing the number of complaints received during a month, the number of complaints per division/branch, an issue breakdown for the year, most frequent resolutions (including associated cost), etc.
These reports provide actionable real-time information that will allow you to monitor and act upon trends.
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